Ongaro & Sons

Founded in 1932, Ongaro & Sons is a family-owned business delivering comprehensive plumbing and HVAC services to residential and commercial clients in Sonoma and Marin Counties. With over 80 years of industry experience, the company is distinguished by its commitment to customer satisfaction and technical excellence. Co-owner Ernie Ongaro highlights the company's customer-oriented approach as central to its longstanding success.

Ongaro & Sons is Diamond Certified, a designation indicating an independent rating of Highest in Quality and Helpful Expertise. This recognition reflects the company's exceptional service and consistent client satisfaction. However, while the Diamond Certified status provides a positive indicator, it is crucial to recognize that it does not eliminate the need for due diligence. Potential clients are advised to:
- Confirm the company’s compliance with local codes and permitting requirements.
- Ask about training and certification procedures for technicians.
- Review warranty and service commitments before authorizing work.

The company has achieved a high ONE AllRatings score—a super-composite rating based on customer star scores and reviews from all major review sites, optimized for accuracy and recency.

Ongaro & Sons sets itself apart through its emphasis on extensive technician training. The company invests significantly in both in-house and external training programs, such as those offered by the Plumbing-Heating-Cooling Contractors Association (PHCC) and North American Technician Excellence (NATE). This focus on education ensures high levels of quality control and technical competence.

The company proactively engages with clients post-completion to verify satisfaction and address any concerns directly. This responsive approach contributes to its high level of customer retention, with many clients being second- and third-generation patrons.

Services offered by Ongaro & Sons include:
- Plumbing service, repair, and replacement
- HVAC installations and repairs
- Water heater repair and replacement
- Indoor air quality improvement systems
- Leak detection and trenchless pipe replacement

Service Areas:
- Sonoma County
- Marin County

In terms of technological advancement, Ongaro & Sons is at the forefront of integrating smart technologies into their offerings. The company provides tankless water heaters with intelligent preheating technology and HVAC systems with internet-connected thermostats, supporting both energy efficiency and convenience.

Overall, Ongaro & Sons exemplifies a blend of tradition and innovation, ensuring that clients receive both reliable service and the benefits of modern technological advancements. The company's adherence to customer service principles has solidified its reputation as a trusted provider in the plumbing and HVAC sectors.