HPS Palo Alto, Inc.

HPS Palo Alto, Inc. specializes in comprehensive home maintenance through its innovative Stewardship program, which strategically bundles 260 tasks to maintain homes, reduce energy usage, avert costly emergencies, and maximize property durability. Established by Steve Spratt in 1995, the program is a national model for professionalizing homeownership management. This unique service structure distinguishes HPS Palo Alto from conventional home maintenance firms, as it emphasizes preventive care and customer relationship-building over sheer workload volume.

HPS Palo Alto holds a Diamond Certified status, signifying it ranks Highest in Quality and Helpful Expertise. This recognition is bolstered by the company’s consistently high performance in helpful expertise, acknowledging their commitment to customer satisfaction and operational excellence. While the Diamond Certified status provides a positive indicator, it is crucial to recognize that it does not eliminate the need for due diligence. Potential clients are advised to:
- Confirm the details of the Stewardship program and how it aligns with their specific maintenance needs.
- Understand the scope of repairs available exclusively to Stewardship clients.
- Discuss maintenance checks and inspection schedules tailored to seasonal needs.

The company has achieved a high ONE AllRatings score—a super-composite rating based on customer star scores and reviews from all major review sites, optimized for accuracy and recency. HPS Palo Alto's trusted technicians are trained across multiple trades, ensuring they can address a range of maintenance tasks while performing inspections to preempt potential problems. This proactive approach allows clients to avoid unexpected repairs, offering peace of mind and preserving home value.

Mike Ellerin, General Manager, emphasizes that the real value of HPS Palo Alto's service is in its preventative nature. By systematically inspecting homes during routine maintenance—such as replacing filters, repairing hardware, and flushing water heaters—potential issues can be identified early, often reducing the cost of repairs. This practice reflects the company’s philosophy of fostering long-term client relationships and providing consistent, high-quality service.
Services Offered:
- Preventative home maintenance and inspection
- Small and large repair work (exclusively for Stewardship clients)
- Remodeling projects
- Rainwater harvesting systems
- Gutter protection

Service Areas:
Serving Santa Clara and San Mateo Counties, including cities such as San Jose, Santa Clara, Sunnyvale, Mountain View, San Mateo, Daly City, and Redwood City.

By focusing on preventive maintenance and customer satisfaction, HPS Palo Alto offers a unique approach to home care, ensuring properties remain in optimal condition and reducing the likelihood of unexpected, costly repairs.