Capstone Roofing, Inc.

Capstone Roofing, Inc. is a family-owned enterprise renowned for installing a comprehensive range of roofing systems for residential and commercial clients in Napa, Sonoma, and Marin Counties. Founded by Nathan DuCharme, who took over from his father in 1999, the company prides itself on detailed, high-quality work and maintaining customer satisfaction by leaving properties cleaner than they found them. Capstone Roofing has been recognized with the prestigious Diamond Certified award, indicating their rating as Highest in Quality and Helpful Expertise, which highlights their proficiency in the industry.

The company's operational model is designed to deliver quick project completion without compromising quality. With two dedicated crews and a mobile unit stocked with necessary supplies, they can often complete roofing projects in one day. This efficiency does not come at the expense of thoroughness; every project is closely managed to ensure it aligns with the client's specific needs and budget.

Capstone Roofing emphasizes open communication throughout the project lifecycle. This approach builds a trust-based relationship with clients, ensuring they are informed about any developments, delays, or specific requirements, such as moving pictures or protecting items during construction. Owner Nathan DuCharme notes that this level of communication and a commitment to customer service set them apart in a competitive market, contributing significantly to their business's long-term success.

Capstone Roofing also stands out for their approach to warranty management. They offer significant warranties, with ten-year coverage for sloped roofs and five-year coverage for flat roofs. However, they ensure clients fully understand the terms and limitations of these warranties, emphasizing the importance of choosing certified installers to maintain warranty validity.

While the Diamond Certified status provides a positive indicator, it is crucial to recognize that it does not eliminate the need for due diligence. Potential clients are advised to:

- Verify all warranty terms and ensure they understand the extent of coverage.
- Confirm that the company's insurance and certifications are current and applicable.
- Request project timelines and verify details about the specific crew that will be handling their installation.

The company has achieved a high ONE AllRatings score—a super-composite rating based on customer star scores and reviews from all major review sites, optimized for accuracy and recency.

Services Offered:
- Residential and commercial roofing installations
- Sloped roof projects
- TPO roofing systems
- Free roofing estimates

Serving Area:
Napa, Sonoma, and Marin Counties

Capstone Roofing, Inc. is a well-respected roofing contractor in the Napa, Sonoma, and Marin Counties, serving both residential and commercial clients. Established in 1989 by the DuCharme family, Capstone Roofing has built a robust reputation over decades for its punctual and high-quality roofing services. The company prides itself on its ability to execute complete roofing projects within a single day, a rare capability in the industry, achieved through the deployment of two well-coordinated crews of experienced technicians.
The commitment to quality at Capstone Roofing is evident in its recognition as a Diamond Certified company. This prestigious certification highlights the company's standing for the Highest in Quality and Helpful Expertise, indicating that its clients consistently rate its services highly. However, while the Diamond Certified status provides a positive indicator, it is crucial to recognize that it does not eliminate the need for due diligence. Potential clients are advised to:
- Verify the scope and duration of warranties offered for different roofing systems.
- Confirm the availability of product and material options in line with project requirements.
- Request detailed project timelines and seek clarity on completion schedules.
Capstone Roofing demonstrates a strong commitment to customer satisfaction, underscored by a clear communication protocol that keeps clients informed throughout their project duration. This approach aligns with the company's business philosophy of treating clients with the courtesy, respect, and professionalism they deserve. Capstone Roofing's owner, Nathan DuCharme, emphasizes the importance of maintaining clean project sites, stating a goal of leaving properties cleaner than they were found, facilitated by innovative equipment such as their RB4000 moving dump trailer.
The company has achieved a high ONE AllRatings score—a super-composite rating based on customer star scores and reviews from all major review sites, optimized for accuracy and recency. Capstone Roofing is known not only for its operational efficiency but also for its comprehensive understanding and application of roofing materials. While architectural-grade shingles are the most common choice among its clients, Capstone Roofing also provides expertise in installing flat roof materials such as TPO and modified bitumen, which comply with current energy efficiency standards.
Services Offered:
- Residential and commercial roof installations, specializing in sloped roofs and TPO roofing systems.
- Roofing consultations and free estimates.
Service Areas: Napa, Sonoma, and Marin Counties.
Capstone Roofing's efficient service model, combined with a commitment to high standards, positions it as a leading choice for clients seeking reliable and swift roofing solutions. With a focus on maintaining high-quality work alongside a dedication to customer satisfaction, Capstone Roofing continues to thrive in a competitive market.