Benjamin Franklin Plumbing

Benjamin Franklin Plumbing is a residential plumbing service provider operating throughout the Greater Bay Area with a distinct focus on service excellence and promptness. Founded in 1995 by Daniel Gagne and integrated into the Benjamin Franklin Plumbing franchise in 2001, the company remains independently owned and operated. Its approach centers on reliability and efficiency, showcased by its 'punctuality promise,' which offers clients $5 for every minute a technician is late (up to $300). This reflects the company’s commitment to valuing clients’ time, embodied by its motto: “If there’s any delay, it’s you we pay!”

The company is distinguished by its Diamond Certified status, indicating it has been rated Highest in Quality and Helpful Expertise in the precise rating process of local companies. This certification is a testament to Benjamin Franklin Plumbing’s customer-focused strategy and operational organization. The company maintains a high ONE AllRatings score, a super-composite rating based on reviews from major review sites, optimized for accuracy and recency. Despite such accolades, potential clients are advised to conduct their due diligence by:
- Asking for written warranties for parts, labor, and system installations.
- Confirming whether the technician is equipped with the necessary parts for same-day repair.
- Inquiring about long-term maintenance strategies for major systems like water heaters and filtration.

Benjamin Franklin Plumbing's approach is characterized by its preparedness and professional integrity. All technicians undergo extensive daily training and are equipped with service vehicles stocked with over 15,000 parts, allowing for efficient resolution of most plumbing issues on the first visit. The company prides itself on employing technicians who are thoroughly vetted through rigorous background checks and drug tests.

The company has expanded its services to include notable water conservation and home system optimization solutions. It offers installations and maintenance for tankless and solar water heaters, alongside a variety of water filtration systems. The firm remains dedicated to sustainable practices and educating its clients on efficient plumbing solutions.
Services Offered:
- Plumbing service and repair
- Drain and sewer cleaning/replacement
- Repiping and pipe repairs
- Tankless and solar water heater installation
- Water filtration systems
- 24/7 emergency plumbing services

Service Areas:
Serving Sonoma, Marin, and Contra Costa Counties.

While Benjamin Franklin Plumbing’s Diamond Certified status is a positive indicator, it is crucial to recognize that it does not eliminate the need for due diligence. Potential clients should consider the company’s transparency, long-term service strategies, and the depth of their service offerings when making a decision.